Skip To Main Content

Logo Image

iPad Support & Service

Try This First

Most common issues can be resolved quickly without a trip to the service center. Before seeking support or service, check the follow resources for step-by-step instructions on:

  • Restarting a frozen device

  • Troubleshooting Wi-Fi connectivity

  • Managing app crashes or "black screens"

  • Resetting forgotten passcodes

iPad First Aid

Requesting a Repair

If the above steps do not resolve the issue, the device must be evaluated by district staff.

1. Where to Go

  • During the School Year: Take iPad to the Media Center or Technology Office at your building.

  • During Summer Break: All service is centralized at the Community Education Office. Visit the Summer Support & Service page for hours and instructions.

2. Back Up Your Data

ISD192 cannot guarantee the restoration of files or settings during the repair process.

  • Back Up Data: Ensure all schoolwork is synced to Google Drive or iCloud.

  • Remove Personal Items: Remove any personal stickers, cases, or accessories not issued by the district.

  • Charge the Device: If the device powers on, make certain it has at least a 20% charge.

3. Remote Support

For issues that may be resolved over the phone, call our Student & Family Tech Helpline:

  • Phone: 651-463-5090

  • Hours: Normal School Hours (Mon–Fri)

  • After hours? Please leave a message with the student’s name, school, and a brief description of the issue.